Fortenberry Roofing has been in business for over 20 years. And in that time we have seen a lot of residential & commercial roofing companies in Littlefield, Lubbock, and all of West Texas come and go. So why have we made it for over 20 years… and counting? That's a great question and one that deserves an honest answer.
I firmly believe that we have survived in the roofing and remodeling industry for over 20 years because of our absolute commitment to customer service and satisfaction. It absolutely appalls me to see the level to which customer service in this country has sunk. In fact, according to the University of Arizona's W.P. Carey School of Business the number of people with customer service issues has increased to over 50% since 2011! And out of that, over 68% of them said they never got a resolution…let alone an apology.
I just can't fit that thought process into my head. Customers are the lifeblood of any company. At Fortenberry Roofing we simply will do whatever it takes to make sure that you are completely satisfied and that you absolutely love your new roof (or remodel).
We call you every day, we let you know exactly what is going on, and more importantly, exactly when we are going to show up. We always clean up after ourselves and will always treat you—and your home—with the respect that it deserves. Maybe that's why we have been around for over 20 years.
And one last thing. At Fortenberry Roofing, if there is ever a problem, you don't get the run-a-round, you don't get "automated receptionist," and you don't get the blame game—you get solutions and satisfaction…PERIOD. And that is my personal guarantee to you.