Homeowners have been continuously relying on the Better Business Bureau (BBB) to differentiate the high-rated home improvement contractors from the lower-rated ones. If you are looking to improve your home’s attic insulation or replace your old roof with the help of a contractor, putting a lot of weight on BBB’s opinion is essential to making the right hire.
Take a look at these key factors that the BBB considers when they rate contractors.
The BBB lowers the rating if the businesses are the type that raises marketplace concern or are believed to operate or commit questionable actions in violation of the law.
Time in Business
Another factor the BBB considers in rating contractors is the length of time a business has been operating. If the BBB fails to obtain information about this, whether from the company or from other sources, they will consider it to have started at the time they opened its file on the business.
Transparency in Doing Business
A roof replacement company may be given a high BBB rating if it is determined that it is upfront with its products, services, and ownership. It must also use a complete address where people can physically go to and visit.
Complaint History with the BBB
The role of the BBB is to allow client-customer interaction, especially when it comes to the products and services being provided. In this regard, customer complaints filed with the BBB are also considered when rating contractors. Those who earn a higher rating are often consistent with their prompt response and resolution to the complaints of their customers.
Fortenberry Roofing Co. is one of the top roofing and insulation companies in the local area with an A%20 rating from the BBB. With this, you can rest assured that we will provide you with excellent services. With our solid credentials and reputation within the community, expect us to deliver the best roofing experience you can possibly get.
Call us today at (806) 385-6761 or fill out our contact form to request a free, no-obligation quote. We serve residents of Hereford and Levelland, TX.